Fixing Ethernet Issues

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  • Avatar
    Tyra

    Dear Darren, 

    Thank you for choosing Satechi! 

    We apologize for any inconvenience this may have caused you. 

    Please remove the Type-C Hub from the MacBook and perform a SMC (system management controller) reset on the MacBook.

    • Step 1: Completely shut down the computer.
    • Step 2: Attach the MagSafe or USB-C power adapter to your computer so you have a power source.
    • Step 3: Press the left-side Shift (⇧), Control, and Option keys, along with the power button on your keyboard all at the same time. (for 10 seconds)
    • Step 4: Release all of the keyboard keys at the same time, including the power button.
    • Step 5: Turn your computer back on using the power button.

    Reconnect the Type-C Hub to the MacBook. "USB 10/100/1000 LAN" should now appear in your list of network interfaces. If your issue persists, please contact us at support@satechi.com 

    Thank you, 

    Satechi Tech Support 

  • Avatar
    Harald Gliebe

    Step 5 of your instructions fails for me because "USB 10/100/1000 LAN" doesn't appear in the list when I try to add it again.

  • Avatar
    John

    If you are unable to re-add USB 10/100/1000 LAN to the list, you will need to run an SMC reset to bring back the interface. 

    Please remove the Type-C Hub from the MacBook and perform a SMC (system management controller) reset on the MacBook.

    • Step 1: Completely shut down the computer.
    • Step 2: Attach the MagSafe or USB-C power adapter to your computer so you have a power source.
    • Step 3: Press the left-side Shift (⇧), Control, and Option keys, along with the power button on your keyboard all at the same time. (for 10 seconds)
    • Step 4: Release all of the keyboard keys at the same time, including the power button.
    • Step 5: Turn your computer back on using the power button.

    Reconnect the Type-C Hub to the MacBook. "USB 10/100/1000 LAN" should now appear in your list of network interfaces.

     

    If your issue persists, please contact our Technical Support team at support@satechi.com.

     

  • Avatar
    Richard D.

    Satechi Tech(ie),

    "Step One" worked to fix the issue for me. I am using a USB-C extension cable though because for some reason, all USB-C hubs have incredibly short cables. 

    Will you be releasing a "V3" hub with a long cable? I would happily accept a thicker cable if it was much longer. The hub is great for travel use, but I am in need a good desktop solution that is clean (allows me to put the hub beneath my desk)

  • Avatar
    John

    Hi Richard,

     

    Happy to hear that it is working well for you! In case you run into any issues moving forward, please reach out and we will get you a solution right away.

     

    We are actively developing new adapters and products and will make sure to forward these recommendations to our developers for future updates! 

  • Avatar
    Bret

    I am having a new issue with my ethernet. When I start my laptop up, the ethernet connection fails and shows that the cable is unplugged (which it is not). Eventually, the ethernet connection returns, but I must create a new USB 10/100/1000 LAN 2 service every time the computer's drive sleeps after that. The next day, the whole process repeats. I reset the SMC, PRAM, and even reinstalled Mojave on my MacBook Pro - none of these have made a bit of difference. Is my hub damaged, or can anyone diagnose this issue from my description? Thank you.

  • Avatar
    John

    Hi Bret,

    Please open up your Network Settings in System Preferences, choose the USB 10/100/1000 LAN device and go into it’s settings. Choose the hardware tab, and ensure that the Mac Address is set to “Configure Automatically”.

    Second, it is possible that the router they are using is set to a static IP Address. Please ensure that the routers IP settings are set to retrieve the IP address dynamically from the internet service provider.

    In testing, we were just able to reconnect after sleep mode and shutdown/restart in a matter of seconds. These settings should resolve the issue for you if they differ from what we stated above.

    Please let us know if you have any further questions or need further assistance by emailing our Technical Support Department at support@satechi.com.

    Thank you,
    Satechi Technical Support 

  • Avatar
    Bret

    "Configure Automatically" is the setting - I did not have to change anything here. However, I am not connected to a router - I am connected through a switch to a Cisco EPC 3212 modem. How do I check these settings? And why is this suddenly a problem after several months of successful (and immediate) connections?

  • Avatar
    Bret

    And another thing - why would these settings show that my ethernet cable is unplugged? This is the message I see when trying to log on:

    "Either the cable for USB 10/100/1000 LAN is not plugged in or the device at the other end is not responding."

     

    The "other end" certainly responds to wi-fi (which i am forced to use each and every morning).

  • Avatar
    John

    Hi Bret,

    Thanks for getting back to us!

    Please email our Technical Support Department at support@satechi.com so we can troubleshoot the issue further for you, or get you a replacement sent out if needed. 

    Thank you,

    Satechi Technical Support

     

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