Fixing Ethernet Issues

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    Darren Russ

    Hi Team Satechi

    I'm afraid none of these instructions have helped. New MacBook Pro, plugged in adapter - video, power, usb work fine, but Ethernet is not working.

    Did step 1 above, but issue is that plugging in the ethernet cable to the adapter does not even register within the network settings?

    Network cable is working fine - but adapter is not finding the network / cable at all?

     

  • Avatar
    Tyra

    Dear Darren, 

    Thank you for choosing Satechi! 

    We apologize for any inconvenience this may have caused you. 

    Please remove the Type-C Hub from the MacBook and perform a SMC (system management controller) reset on the MacBook.

    • Step 1: Completely shut down the computer.
    • Step 2: Attach the MagSafe or USB-C power adapter to your computer so you have a power source.
    • Step 3: Press the left-side Shift (⇧), Control, and Option keys, along with the power button on your keyboard all at the same time. (for 10 seconds)
    • Step 4: Release all of the keyboard keys at the same time, including the power button.
    • Step 5: Turn your computer back on using the power button.

    Reconnect the Type-C Hub to the MacBook. "USB 10/100/1000 LAN" should now appear in your list of network interfaces. If your issue persists, please contact us at support@satechi.com 

    Thank you, 

    Satechi Tech Support 

  • Avatar
    Harald Gliebe

    Step 5 of your instructions fails for me because "USB 10/100/1000 LAN" doesn't appear in the list when I try to add it again.

  • Avatar
    Miguel Parada

    I am having the same problem, following this article will not work and the ethernet adapter will appear as active only after rebooting.

    Do you have updated drivers for the adapter? I do not want to have to reboot every time I want to use ethernet.

  • Avatar
    John

    If you are unable to re-add USB 10/100/1000 LAN to the list, you will need to run an SMC reset to bring back the interface. 

    Please remove the Type-C Hub from the MacBook and perform a SMC (system management controller) reset on the MacBook.

    • Step 1: Completely shut down the computer.
    • Step 2: Attach the MagSafe or USB-C power adapter to your computer so you have a power source.
    • Step 3: Press the left-side Shift (⇧), Control, and Option keys, along with the power button on your keyboard all at the same time. (for 10 seconds)
    • Step 4: Release all of the keyboard keys at the same time, including the power button.
    • Step 5: Turn your computer back on using the power button.

    Reconnect the Type-C Hub to the MacBook. "USB 10/100/1000 LAN" should now appear in your list of network interfaces.

     

    If your issue persists, please contact our Technical Support team at support@satechi.com.

     

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