We hope you are enjoying your new Multi-Port Adapter!
However, if you are experiencing any issues with your Ethernet connection, please follow the steps below. Please note there are two sets of troubleshooting instructions. Follow Set #1 first and test your Ethernet again. If your issues still persist, move onto Set #2. If you have any other questions, please contact us at support@satechi.com
SET #1
1) Disconnect your Multi-Port Adapter from your computer
2) Open up your Network Preferences
3) Manually remove "USB 10/100/1000 LAN" from your Network by clicking the "-" symbol
4) Plug your Multi-Port Adapter back into your computer
5) Manually add in "USB 10/100/1000 LAN" to your Network Preferences by clicking the "+" symbol
6) After adding your Ethernet back in, please click on "Advanced" tab
7) In the "Advanced" tab, click on "Renew DHCP Lease" button
8. Click "OK" and check your Ethernet connection. "USB 10/100/1000 LAN" should be connected now.
SET #2
1. Open up Network Preferences with your adapter and Ethernet connected
2. Click on your Ethernet connection and where it says “Configure IPv4:” use the drop-down box to select “Manually”
3. Fill out the boxes according to your IP address
4. Click on “Advanced”
5. Select the DNS tab and input your DNS info
6. Click “OK” then click “Apply”
7. Open up your internet browser and hit refresh.
Comments
14 comments
Dear Darren,
Thank you for choosing Satechi!
We apologize for any inconvenience this may have caused you.
Please remove the Type-C Hub from the MacBook and perform a SMC (system management controller) reset on the MacBook.
Reconnect the Type-C Hub to the MacBook. "USB 10/100/1000 LAN" should now appear in your list of network interfaces. If your issue persists, please contact us at support@satechi.com
Thank you,
Satechi Tech Support
Step 5 of your instructions fails for me because "USB 10/100/1000 LAN" doesn't appear in the list when I try to add it again.
If you are unable to re-add USB 10/100/1000 LAN to the list, you will need to run an SMC reset to bring back the interface.
Please remove the Type-C Hub from the MacBook and perform a SMC (system management controller) reset on the MacBook.
Reconnect the Type-C Hub to the MacBook. "USB 10/100/1000 LAN" should now appear in your list of network interfaces.
If your issue persists, please contact our Technical Support team at support@satechi.com.
This works for me https://www.youtube.com/watch?v=CS6MKQZMC_I&feature=youtu.be
Regards!
Satechi Tech(ie),
"Step One" worked to fix the issue for me. I am using a USB-C extension cable though because for some reason, all USB-C hubs have incredibly short cables.
Will you be releasing a "V3" hub with a long cable? I would happily accept a thicker cable if it was much longer. The hub is great for travel use, but I am in need a good desktop solution that is clean (allows me to put the hub beneath my desk)
Hi Richard,
Happy to hear that it is working well for you! In case you run into any issues moving forward, please reach out and we will get you a solution right away.
We are actively developing new adapters and products and will make sure to forward these recommendations to our developers for future updates!
I am having a new issue with my ethernet. When I start my laptop up, the ethernet connection fails and shows that the cable is unplugged (which it is not). Eventually, the ethernet connection returns, but I must create a new USB 10/100/1000 LAN 2 service every time the computer's drive sleeps after that. The next day, the whole process repeats. I reset the SMC, PRAM, and even reinstalled Mojave on my MacBook Pro - none of these have made a bit of difference. Is my hub damaged, or can anyone diagnose this issue from my description? Thank you.
Hi Bret,
Please open up your Network Settings in System Preferences, choose the USB 10/100/1000 LAN device and go into it’s settings. Choose the hardware tab, and ensure that the Mac Address is set to “Configure Automatically”.
Second, it is possible that the router they are using is set to a static IP Address. Please ensure that the routers IP settings are set to retrieve the IP address dynamically from the internet service provider.
In testing, we were just able to reconnect after sleep mode and shutdown/restart in a matter of seconds. These settings should resolve the issue for you if they differ from what we stated above.
Please let us know if you have any further questions or need further assistance by emailing our Technical Support Department at support@satechi.com.
Thank you,
Satechi Technical Support
"Configure Automatically" is the setting - I did not have to change anything here. However, I am not connected to a router - I am connected through a switch to a Cisco EPC 3212 modem. How do I check these settings? And why is this suddenly a problem after several months of successful (and immediate) connections?
And another thing - why would these settings show that my ethernet cable is unplugged? This is the message I see when trying to log on:
"Either the cable for USB 10/100/1000 LAN is not plugged in or the device at the other end is not responding."
The "other end" certainly responds to wi-fi (which i am forced to use each and every morning).
Hi Bret,
Thanks for getting back to us!
Please email our Technical Support Department at support@satechi.com so we can troubleshoot the issue further for you, or get you a replacement sent out if needed.
Thank you,
Satechi Technical Support
Hello, Before purchasing the 'Satechi USB-C Aluminum Multi-Port Adapter' I saw one review saying how the Ethernet stopped working after a while and they were going to return it. However thought I'd give it a try and it worked well for about two weeks. Love it, actually! Until the Ethernet stopped working :).
I see steps for Mac have been posted here but I am on Windows 10.
Please add troubleshooting steps for PC / Windows 10.
Thanks.
The connection bandwidth is limited to 60-64mbps. Macbook Pro 13 "2017. Mac OS X 10.15 Catalina.
I did several tests with speedtest.net and each time the max download is 60-something mbps. After disconnecting the RJ45 cable from the adapter and switching to Wifi, the bandwidth increases to 250mbps, so it's not an ISP problem.
Is an additional driver required or some change in settings? Evidently something is wrong, since Wifi can achieve 4x more bandwidth.
I have been having similar issues with intermittent Ethernet failure but now cannot re-add the "USB 10/100/1000 LAN" to the Connections list, as when going to the drop-down in the window that comes up after hitting "+", I can't see it as an available Interface from the list, and can't see any way to add it back on to there either.
I've tried re-starting the machine and SMC restarting it multiple times, disconnecting and reconnecting everything as I go. I've also changed the ethernet cable over several times and changed the port on my router.
I've looked at the hub in "System Information" under the USB section, and can't see Ethernet adaptor listed as part of it (not sure if that's the right place, there is an "Ethernet Cards" section not within USB, but I'm not sure if that is really something to do with it.
I am running macOS High Sierra 10.13.6 on a MacBook Pro 2018, any help would be much appreciated.
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