I lost the original packaging materials that the device came in. Is there a restocking fee?
Depending on the condition of goods and packaging materials, returns can be subject to a small restocking fee (up to 20% of the item’s purchase price). If the item is returned in "new" condition with all packaging intact, it will not be subject to a restocking fee.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out), and all accessories. We will charge you the original purchase price for damaged, altered, or missing items, including items that have tape or writing on them. We reserve the right to refuse any such returns.
Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid, unless we have provided prepaid postage (defective products within the 30-Day Guarantee period are eligible for prepaid postage). We suggest that you use UPS Ground Service 'Insured” when returning an item to us. Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
To return a Satechi product:
Feel free to reach out to us by submitting a support request for a Return Authorization (RMA) Number to begin the return process using the following link: (https://satechi.net/pages/contact-us)