I lost the original packaging materials that the device came in. Is there a restocking fee?
Depending on the condition of goods and packaging materials, returns can be subject to a small restocking fee (up to 20% of the item’s purchase price). If the item is returned in "new" condition with all packaging intact, it will not be subject to a restocking fee.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out), and all accessories. We will charge you the original purchase price for damaged, altered, or missing items, including items which have tape or writing on them. We reserve the right to refuse any such returns.
Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid, unless we have provided prepaid postage (defective products within the 30-Day Guarantee period are eligible for prepaid postage). We suggest that you use UPS Ground Service 'Insured” when returning an item to us. Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
To return a Satechi product, please follow the steps below:
1. Email firstname.lastname@example.org requesting an RA (Return Authorization). Please include your Order ID Number and the reason for your return/exchange. All returns require an authorization which is issued only by email. Please note that an RA does not guarantee final disposition. All returns are subject to inspection.
2. Wait for an email response from us (usually within 24-48 hours) and then download the RA Return/Exchange Packing Slip and fill out the form completely.
3. Pack the products and RA Return/Exchange Packing Slip into a shipping box using packing material and secure with tape.
4. Please write your Order ID Number on the outside of the shipping box (please do not write on the product package).
5. Send the return to:
7365 Mission Gorge Road
San Diego, CA 92120