If I need to replace my Satechi device, who should I contact?
Feel free to reach out to us by submitting a support request using this following link https://support.satechi.com/hc/en-us/requests/new so we may assist you to troubleshoot your device or offer a replacement if needed.
Will I receive the same device that I originally ordered?
We make every attempt to provide you with a replacement product that is the same as the item purchased. However, Satechi reserves the right to provide you with a replacement product that is a product of a similar style or a substitute equivalent that may not be of the like-kind (depending on availability). In the event we cannot provide you with the same product as a replacement, we will notify you immediately and ensure you agree with the replacement product.
Can I request to upgrade my replacement to a different product?
We can authorize replacements for products less or equal to the original purchase. We are unable to process direct exchanges, however, we may offer Satechi credit to go towards your new purchase.
Who pays for shipping the replacement?
For orders placed within 30 days, we will cover shipping the device to you and provide a prepaid return label to ship back your original device.
For orders that are over 30 days old but within 1 year of purchase, customers are fully responsible for shipping and handling charges to ship back the device to our facility in San Diego, California. When we receive your package, we will process and ship out your new device to your shipping address indicated on your packaging slip.