Just to confirm, our Bluetooth Mice, Keyboards, and Keypads were programmed to work best within the Apple ecosystem. 

Due to the programming of our Bluetooth Mice/Keyboards/Keypads (when connecting to Windows) they are considered "input devices" and must be added through the Control Panel.

To connect the Bluetooth device to your Windows 10//11 computer, please do the following:

1. Click the Windows button, search for Control Panel (not the Bluetooth Settings) and open the window.

2. Open  Devices and Printers

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3. Place your device into pairing mode (the LED will flash)

4. Select Add a Device (in the top left corner)

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5. Select the device from the list

To pair your keyboard, please continue completing the following steps​

6. Click the words "Or try entering a passcode on it" underneath the box asking for the passcode

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7. Input the passcode on the keypad or keyboard itself and press enter on the device when done (keep in mind, this is a randomly generated passcode - do not use the code in our instructions)

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If your Mouse/Keyboard/Keypad is not detected after following these steps, this is an indication that your windows device is not supported.