When using the 4-in-1 USB-C Hub with 2.5 Gb Ethernet, we recommend the following:

1. Hub Reinitialization:

- Disconnect the hub from the host device.

- Restart the host device to reinitialize the setup [Ensure the Dock is disconnected, and all devices are unplugged upon reboot]

- Once the host device has powered on, reconnect the hub to confirm if the issue is persistent.

*Please ensure that the Satechi Adapter is disconnected from the host device and all devices are unplugged.

For M1/M2 iMacs, Mac Minis, or MacBooks

These Macs do not have an hardware controller, but there is a way to do a reset similar to the Shut down your Mac completely. Wait 30 seconds, then press the power button to turn it back on. (On Intel Macs, you can also try an hardware controller reset: shut down, hold Shift+Control+Option+Power for 10 seconds, then release and power on.):

• Shut down your Mac.
• Once the computer is completely shut down, close the lid of the MacBook.
• Wait 30 seconds, then open the lid and press the power button to turn on your Mac.

In addition, we recommend restarting your modem/router and ensuring that the ethernet cable is "clicked" into place.

Once completed, please go into your System Settings to ensure the Wi-Fi has been toggled off.

Do I need to install any third-party software?