When using the 4-in-1 USB-C Hub with 2.5 Gb Ethernet, we recommend the following:

1. Hub Reinitialization:

- Disconnect the hub from the host device.

- Restart the host device to reinitialize the setup [Ensure the Dock is disconnected, and all devices are unplugged upon reboot]

- Once the host device has powered on, reconnect the hub to confirm if the issue is persistent.

*Please ensure that the Satechi Adapter is disconnected from the host device and all devices are unplugged.

For M1/M2 iMacs, Mac Minis, or MacBooks

These Macs do not have an SMC, but there is a way to do a reset similar to the SMC reset:

• Shut down your Mac.
• Once the computer is completely shut down, close the lid of the MacBook.
• Wait 30 seconds, then open the lid and press the power button to turn on your Mac.

In addition, we recommend restarting your modem/router and ensuring that the ethernet cable is "clicked" into place.

Once completed, please go into your System Settings to ensure the Wi-Fi has been toggled off.