Purple Dot is our trusted pre-order partner that helps us provide a great pre-order experience. With Purple Dot, you will be kept in the loop the whole time until we are ready to ship your pre-order. 

FAQs

What is Purple Dot?

Purple Dot is a leading technology provider to help make pre-order experiences operationally smooth, and trusted by our customers like you. They help ensure you are always up to date about your pre-order. Purple Dot also guarantees your pre-order will ship, or your money back: offering that extra assurance and trust that your money is always kept safe until we are ready to ship!

What do I need to provide when I make a pre-order?

You will need to provide your email, shipping address and card details that will be charged for your pre-order just like a normal online checkout process. All communications will be sent to your email address, including your unique pre-order reference number, and any updates to shipping dates. For more details or to amend your pre-order anytime before it ships, reach out by emailing us at support@satechi.com.

What are my payment options with pre-orders via Purple Dot?

Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.

What happens to my money while I wait for my pre-order?

Purple Dot keeps your money safe and available for a full refund anytime before you pre-order ships. This guarantees that your pre-order will ship or your money back: keeping you in full control if you change your mind. 

Will I know if the shipping date changes for my pre-order?

Yes! Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check up on the estimated shipping date by emailing us at support@satechi.com.

Can I change my shipping address?

Yes! Email us at support@satechi.com to update your shipping details. You will then receive an updated pre-order confirmation email.

Can I change my email?

Yes! Please email support@satechi.com with your updated email address, and a customer service team member will get this updated for you. You will then receive an updated pre-order confirmation email.

What happens if I cancel my pre-order?

You can cancel at any time here before your pre-order ships by emailing us at support@satechi.com.

You will receive an email confirming the refund and will see the money back in your account in 3-5 business days, depending on your bank. 

Is my payment information safe?

Payment information is processed securely by Stripe. No card details are transferred to or held by Satechi or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols. 

I have asked for a refund. How will I be refunded?

Refunds are issued to the debit or credit card used at checkout and will be processed within 3-5 business days, depending on your bank.