1. Please ensure sure your accessory is powered on and nearby.
2. If you have a dual-band router, please shut down or disconnect from any 5GHz Wi-Fi networks and connect your device specifically to the 2.4GHz Wi-Fi network.
3. Make sure your accessory’s blue LED flashes slowly, if not, please press and hold the reset button for 10 seconds to restore factory settings.
4. Select the accessory shown on screen, then scan the setup code which can be found on the device, instruction manual or inner packaging.
5. If the App prompts “couldn’t add the device” after scanning the setup code, try the following:
   • Delete the current “Home” in Home Settings and close the app
   • Add accessory manually using the code
   • Reset your wireless router and complete the connection process once more

Please Note: Dual Smart Outlets work normally after restoring to factory settings when it occasionally gets disconnected from networks and cannot be recognized.