A: It appears the NumLock has been disabled on the keypad. If you are using Windows, Turn NumLock on using the On-Screen Keyboard and see if this resolves the issue by completing the following steps:
- Select “Start” > Settings, choose “Ease of Access“ > Keyboard > On-Screen Keyboard.
- Next select Options, check “Turn on the numeric key pad” and then click OK. Then turn NumLock on using the On-Screen Keyboard.
If you are using macOS, Mouse Keys may be enabled and disabling Mouse Keys should resolve the issue. You can do this by completing the following:
- Go to System Preferences > Accessibility > Mouse and Trackpad and uncheck “Enable Mouse Keys”
We hope this helps! If this does not work and the problem persists, please let us know immediately so that we may provide you with further assistance.
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