If you are a Windows user experiencing issues connecting your Ethernet, please try the following steps and see if it resolves the issue:
Check your drivers - The first thing to check is that the correct driver for your Ethernet card is installed on the system.
2. Expand the Network adapters list and check whether there are any issues with the devices. Identify the Ethernet card, in our case, it should be under "RealTek USB GbE Family Controller".
3. Right-click on it and select Properties. In the Device status window, it should say that your device is working properly, like in the image below.
4. If your Ethernet controller icon has a question mark or an exclamation point then I’d recommend reinstalling the correct driver for it. Use the link attached at the end of this message to download the drivers and controllers.
If this does not work and the issue persists, please submit a support request!