Customer Support
Orders & Payments
- About Purple Dot / FAQ (Pre-ordering Service)
- Apple Pay
- Discount and Promotional Codes
- Warranties
- 30-Day Guarantee
- Limitation of Liability
Shipping & Delivery
- Do you ship orders to the UK & EU? If so, how will orders be shipped?
- Getting a shipping quote
- Customs Duties and Taxes
- Domestic shipping within the United States
- Where Is My Order?
Technical Support Articles
- Privacy Policy
- Declaration of Conformity
- Type-C Compatibility
- Compatibility With Windows - PC (Adapters/Hubs)
- Initial Troubleshooting Steps for Port or Connection issues on my Satechi Hub/Adapter/Dock
- Ethernet Fix for users running macOS Ventura - Sonoma
Refunds & Returns
Rewards
- Stuff you should know about the Early Adopter Program
- Will I get credits on a previous purchase even when I did not sign up for the Rewards program?
- Is there a maximum amount of credit I can apply to any single purchase?
- How do I check my credit balance?
- How do I earn credit?
- How do I redeem my credit?