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Frequently Asked Questions

What Is the Max Pass-Through Charge?

The USB-C pass-through power port supports up to 60W of pass-through charging. You can charge your MacBook while using the adapter's other ports simultaneously.

What Ports Does This Adapter Include?

• 1x HDMI: Supports up to 4K @ 30Hz (or 1080p @ 60Hz)
• 2x USB 3.0 Type-A: Up to 5 Gbps data transfer
• 1x USB-C Pass-Through Charging: Up to 60W

Does This Adapter Require Drivers?

No. The adapter is plug-and-play on macOS, Windows, and Chrome OS. Connect it to a USB-C port and it works immediately with no software installation.

Can I Connect an External Monitor?

Yes. Use the HDMI port to connect an external monitor or TV at up to 4K (3840x2160) @ 30Hz. On macOS, go to System Settings > Displays to arrange or mirror your screens.

Is This Compatible With My MacBook or iPad?

This adapter works with any device that has a USB-C port:

• MacBook Pro (2016 and later)
• MacBook Air (2018 and later)
• iPad Pro (USB-C models) and iPad Air (M1 and later)
• Windows laptops and Chromebooks with USB-C

Can I Use USB-A Devices With This Adapter?

Yes. The two USB 3.0 Type-A ports support standard peripherals including flash drives, external hard drives, keyboards, mice, and other USB-A accessories.

Troubleshooting

HDMI Not Displaying

Disconnect and reconnect the adapter. Try a different HDMI cable. On Mac, go to System Settings > Displays and click "Detect Displays" while holding the Option key.

USB Devices Not Recognized

Try a different USB port on the adapter. Test the USB device directly on your computer to confirm it works. If using a high-power USB device (like an external HDD), connect the adapter's pass-through charging port to ensure adequate power.

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