If your Satechi product is defective, here is how replacement and refund work under our 2-year limited warranty. This applies to products purchased from satechi.com and authorized sellers.

Warranty coverage

Satechi products are covered by a 2-year limited warranty against defects in materials and workmanship under normal use, valid from the date of purchase.

Refund or replacement

• You can request a full refund within 30 days of purchase for any reason. This applies to both domestic and international purchases.
• After 30 days, the warranty covers a replacement of a defective product only. Refunds are not available after the initial 30-day period.

Same model, no exchanges

Warranty replacements are the same model. If the original is unavailable, we may, with your consent, provide a product with the same or substantially similar features, such as the same model in a different color or an equivalent model. Satechi does not offer exchanges for a different product.

What we need to process your claim

• Proof of purchase: your order number or a receipt.
• A clear photo or video showing the defect, provided before any replacement or refund is processed.

How a replacement works

1. Contact Satechi support with your order number, a description of the issue, and your photo or video.
2. If the product is defective, we issue an RMA number.
3. The replacement ships once we receive and inspect the returned product.
4. Return the product in its original packaging in new or like-new condition, including all accessories.

Return shipping and refunds

• For returns sent from within the United States, we provide a prepaid return label. Customers returning a product from outside the United States are responsible for return shipping costs.
• Duties, taxes, and fees on international orders are not refunded.
• Refunds are issued to the original payment method within 5-10 business days after we receive and inspect the returned product.

How to start a replacement or refund

Contact us through our Contact Us page or email support@satechi.com with your order number, a description of the issue, and photos or a video. For the full policy, see our Returns & Warranty page.