If the keyboard or the mouse on the Slim Wireless Keyboard and Mouse Combo (models CEX3 and CEX1) is not responding, work through these steps:

1. Confirm the keyboard or the mouse is charged. Charge the unit with the included USB-C cable if the battery may be low.
2. Confirm Bluetooth is enabled on the device you are connecting to, such as your Mac, PC, or tablet.
3. Confirm the keyboard or the mouse is powered on.
4. If the keyboard or the mouse is still not responding, press and hold the power button for 3 seconds to reset the connection, then pair the unit again.