If your Slim X1 Bluetooth Backlit Keyboard (ST-BTSX1M, ST-BTSX1S) disconnects, or does not reconnect after your computer sleeps, try these steps.
How to stop the Slim X1 from dropping the connection
- Charge the keyboard, since a low battery is the most common cause of dropouts.
- Confirm you are on the correct device channel. The Slim X1 pairs with up to three devices, so press the matching device key before typing.
- Remove or forget the Slim X1 in your computer's Bluetooth settings, then pair the Slim X1 again. A stale pairing record often causes the after-sleep failure.
- Keep the keyboard within about 30 feet of your computer, and away from USB 3.0 hubs that cause interference.
- If dropouts continue, connect the keyboard in wired mode with a USB-C cable to confirm the keyboard itself is working.
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