If your mouse is skipping, stuttering, or tracking unevenly on the Vegan-Leather Premium Mouse Pad (ST-LMPK, ST-LMPB, ST-LMPN), the first thing to check is which side is facing up. The Vegan-Leather Premium Mouse Pad is not reversible. The textured vegan leather top is the tracking surface, and the underside is a non-slip base meant to stay against your desk.

How to get smooth tracking on the Vegan-Leather Premium Mouse Pad

1. Use the Vegan-Leather Premium Mouse Pad with the logo facing up. The textured vegan leather top is the surface designed for smooth, consistent tracking with optical and laser mice.
2. Confirm the non-slip underside is flat against your desk. If the pad itself is sliding around, tracking will feel inconsistent no matter what the mouse is doing.
3. Let the pad settle flat if it was rolled or folded in packaging. A raised edge or a ripple under the mouse causes the sensor to lose contact with the surface.
4. Wipe the surface of the Vegan-Leather Premium Mouse Pad with a soft, dry cloth. Dust and crumbs under the sensor are a common cause of skipping.
5. Clean the sensor window on the bottom of your mouse. Lint over the sensor makes tracking jump even on a perfect surface.
6. Check your pointer settings. On a Mac, open System Settings and go to Mouse, or to Accessibility and then Pointer Control. On Windows, open Settings and go to Bluetooth and devices, then Mouse.
7. Test the same mouse directly on your bare desk. If the tracking problem follows the mouse, the issue is with the mouse rather than the pad.
8. Try a different mouse on the Vegan-Leather Premium Mouse Pad. The pad works with all types of mice, including optical, laser, and trackball mice, so a second mouse tells you quickly whether the surface is the problem.
9. If your mouse is wireless, make sure it is charged and switched on, since a low battery can look exactly like a tracking problem.