If your phone is not charging on the wireless pad of the Dock5 Multi-Device Charging Station (ST-WCS5PM), the usual causes are wall power, phone position on the pad, or the case on your phone. The Qi wireless charging pad on the Dock5 Multi-Device Charging Station has no magnetic alignment, so the phone has to be centered by hand, and its LED lights up when a device is actually charging.

How to fix wireless charging on the Dock5 Multi-Device Charging Station

1. Connect the power cord to the Dock5 Multi-Device Charging Station and plug it into a wall outlet. The wireless pad only works when the station has wall power.
2. Try a different wall outlet to rule out a dead outlet or a switched off power strip.
3. Confirm your phone supports Qi wireless charging. The pad works with Qi-enabled Android phones and with MagSafe-capable iPhones, but the phone itself has to support wireless charging.
4. Center your phone on the charging pad. There is no magnetic alignment to pull the phone into position, so an off center phone will not charge.
5. Watch the LED on the pad. It illuminates when a device is charging, which tells you quickly whether the phone is picking up power.
6. If the LED blinks green, a foreign object has been detected. Reposition your phone and remove anything else sitting on the pad, such as keys or coins.
7. Wipe the charging area with a clean, slightly damp cloth to clear away debris, then try again.
8. Remove your phone case and retry. Most cases work fine, but metal cases, cases with magnetic clips, and cases thicker than 3 mm block wireless charging.
9. Place a different Qi device on the pad, such as a Qi earbud case, to see whether the problem follows the phone or stays with the pad.
10. Set the right expectation on speed. The pad charges wirelessly but has no magnetic alignment and does not provide full 15W MagSafe charging.
11. For faster charging, plug your phone into one of the two USB-C Power Delivery (PD) ports, which deliver up to 20W each. Charging cables are sold separately, and a certified cable is recommended.