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Try these steps:

1. Ensure the USB-C connector is fully seated in the computer's port.
2. Try a different USB-C/Thunderbolt port on the computer.
3. Check System Information > USB (Mac) or Device Manager (Windows) to see if the hub appears.
4. If using a cable-based hub, try a different USB-C cable.
5. Test on a different computer to isolate whether the issue is the hub or the host device.