If your device isn’t charging on the 3-in-1 Foldable Qi2 Wireless Charging Stand, try these steps:

• Use the included cable and a power adapter that supplies enough power.
• Center your device on the charging pad so it lines up with the charging coil.
• Remove any case thicker than 3 mm, or any case with a metal plate, as these can block wireless charging.
• Clean the charging surface of any dust or debris.
• Try a different power source or outlet.
• Test with a different device to see whether the issue is the stand or your device.

If the problem continues after these steps, submit a support request.