If your USB-C Slim Multi-Port with Ethernet Adapter isn’t detected, try these steps:

• Make sure the connector is fully seated in your computer’s port.
• Try a different USB-C/Thunderbolt port on your computer.
• Check System Information > USB (Mac) or Device Manager (Windows) to see if it appears.
• Try a different USB-C or Thunderbolt cable.
• Test on a different computer to isolate the issue.

If the problem continues after these steps, submit a support request.