If your Thunderbolt 5 CubeDock with SSD Enclosure won’t power on or your devices aren’t recognized, try these steps:

• Make sure the included 180W power supply is plugged into the dock’s DC port and into a wall outlet.
• Press the Power button on the front of the dock. The white LED turns on when the dock is powered and active.
• If the white LED blinks, the internal fan may be disconnected or stuck. Turn off the dock and submit a support request.
• Make sure the included Thunderbolt 5 cable runs from the Thunderbolt 5 Host Port on the back of the dock (not one of the three downstream ports) to your computer’s Thunderbolt port.
• Try a different Thunderbolt port on your computer. If that doesn’t help, try a different Thunderbolt cable.
• On Mac, check System Information to see whether the dock appears.

If the problem continues after these steps, submit a support request.