This article explains how to request a replacement or refund for a Satechi product under the Satechi 2-year limited warranty. For what the warranty covers, see Satechi Warranty: What the 2-Year Limited Warranty Covers. For the full policy, see the Returns & Warranty page on satechi.com.

Refund or replacement: which one applies

• Within 30 days of purchase, you can request a full refund for any reason. This applies to both domestic and international purchases.
• After 30 days, the warranty covers a replacement for a defective product only. Refunds are not available after the first 30 days.

What Satechi needs to process a warranty claim

• Proof of purchase: an order number or a receipt.
• A clear image or video showing the defect or issue. Satechi needs the image or video before any refund or replacement is processed.

If you lost your receipt, contact Satechi support. Satechi may be able to verify your purchase another way, such as by order ID or account details.

How to request a replacement or refund for a satechi.com purchase

1. Contact Satechi support through the Contact Us page or at support@satechi.com. Include your order number, a description of the issue, and the image or video of the defect.
2. If the product is found to be defective, Satechi arranges a replacement or refund, as applicable under the warranty terms, and provides an RMA number.
3. Return the product in its original packaging, in new or like-new condition, with all accessories.
4. Satechi ships the replacement once the defective product is received and inspected.

How to request a replacement or refund for an Amazon purchase

If you bought your Satechi product on Amazon, you can either:

• File a claim through the Amazon return and refund system within the Amazon return window, or
• Email support@satechi.com with your Amazon order ID and details of the issue.

How to request a replacement for a purchase from another retailer

• If you bought your Satechi product from a retailer in your region, the retailer is responsible for processing the warranty claim, including providing a replacement unit.
• If the retailer cannot provide a replacement, the retailer's authorized distributor is responsible for the warranty replacement.
• If the retailer or distributor refuses to provide a replacement or refund, get documented proof of the refusal and any message redirecting you to Satechi, then contact support@satechi.com. Satechi will review your case and decide the next steps.

Return shipping and refund timing

• Satechi provides a prepaid return label only for items sent from within the United States.
• Customers returning a product from outside the United States pay the return shipping cost.
• For international orders, duties, taxes, and any additional fees are not refunded.
• Refunds are issued to the original payment method within 5 to 10 business days after Satechi receives and inspects the returned product.

EU and EEA customers

Customers in the EU or EEA who bought on satechi.com also have a statutory 14-day right of withdrawal, separate from the warranty. See section 8 of the Returns & Warranty page for how to use it.