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Thunderbolt 4 Multimedia Pro Dock - Setup & Troubleshooting Guide

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Thunderbolt 4 Multimedia Pro Dock ; Setup & Troubleshooting Guide

Thunderbolt 4 Multimedia Pro Dock
Thunderbolt docking station. Expand your Mac with multiple displays, fast data, and charging ; all through one cable.
Dual 4K
Displays
96W
Charging
40Gbps
Thunderbolt
Plug
& Play
Features
Thunderbolt 4 Multimedia Pro Dock
Thunderbolt docking station. Expand your Mac with multiple displays, fast data, and charging ; all through one cable.
Getting Started
Setup Guide
Get up and running in minutes.
1
Connect power
Plug the included power adapter into the DC port first. The dock requires its own power supply.
2
Connect to your Mac
Use the included Thunderbolt cable from the host port to your Mac. Click Allow Accessories when prompted.
3
Connect displays
Use USB-C to HDMI or DisplayPort cables to the rear Thunderbolt ports. Arrange in System Settings → Displays.
4
Connect peripherals
Plug in drives, keyboards, mice, and Ethernet. Everything is plug-and-play.
Display compatibility: Base M1/M2/M3 MacBook Air supports one external display only. MacBook Pro supports dual displays natively.
Support
Troubleshooting
Resolve the most common issues in minutes.
 Not charging through the dock
→ Confirm the power adapter is connected to the DC port and the wall outlet is live.
→ Use the included Thunderbolt cable ; not a USB-C data-only cable.
→ Connect to the host port, not a downstream port.
 Monitor not detected
→ Monitors must be connected to the rear Thunderbolt ports, not the front host port.
→ Use a USB-C to HDMI 2.0+ cable ; passive adapters may not work at 4K.
→ Go to System Settings → Displays → Detect Displays.
 USB device not recognised
→ Unplug the Thunderbolt cable, wait 10 sec, reconnect ; resets the USB controller.
→ Try a different port on the dock.
 Dock not recognised at all
→ Use the included Thunderbolt cable ; third-party cables may be data-only.
→ Try a different Thunderbolt port on your Mac.
→ Disconnect dock from power 30 sec, reconnect, then reconnect to Mac.
Full Instruction Manual
Complete setup guide, safety information, and technical specifications
 Download PDF

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