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OntheGo™ 7-in-1 Multiport Adapter - Setup & Troubleshooting Guide

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OntheGo™ 7-in-1 Multiport Adapter ; Setup & Troubleshooting Guide

OntheGo™ 7-in-1 Multiport Adapter
Expand your MacBook with more ports ; displays, data, and peripherals through one USB-C connection.
USB-C
Host
4K
Display
Data
Ports
Plug
& Play
Features
OntheGo™ 7-in-1 Multiport Adapter
Expand your MacBook with more ports ; displays, data, and peripherals through one USB-C connection.
Getting Started
Setup Guide
Get up and running in minutes.
1
Connect to your Mac
Plug the USB-C cable into your MacBook. Click Allow Accessories if prompted.
2
Connect a display
Use a USB-C to HDMI cable for an external monitor. Arrange in System Settings → Displays.
3
Connect peripherals
Plug in drives, keyboards, and mice. All ports are plug-and-play.
Support
Troubleshooting
Resolve the most common issues in minutes.
 Display not detected
→ Check USB-C cable is in the host port, not a data port.
→ Use a USB-C to HDMI 2.0+ cable.
→ Go to System Settings → Displays → Detect Displays.
 USB device not recognised
→ Reconnect the hub to your Mac to reset the controller.
→ Try a different port on the hub.
 Not charging Mac
→ Ensure you are connected to the hub's host port.
→ Use a 20W+ USB-C power adapter for full charging speed.
Full Instruction Manual
Complete setup guide, safety information, and technical specifications
 Download PDF

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