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OntheGo™ 7-in-1 Multiport Adapter - Setup & Troubleshooting Guide

Expand your MacBook with more ports — displays, data, and peripherals through one USB-C connection.

GETTING STARTED

Setup Guide — Get up and running in minutes.

1. Connect to your Mac — Plug the USB-C cable into your MacBook. Click Allow Accessories if prompted.
2. Connect a display — Use a USB-C to HDMI cable for an external monitor. Arrange in System Settings → Displays.
3. Connect peripherals — Plug in drives, keyboards, and mice. All ports are plug-and-play.

SUPPORT

Troubleshooting — Resolve the most common issues in minutes.

Display not detected

• Check USB-C cable is in the host port, not a data port.
• Use a USB-C to HDMI 2.0+ cable.
• Go to System Settings → Displays → Detect Displays.

USB device not recognised

• Reconnect the hub to your Mac to reset the controller.
• Try a different port on the hub.

Not charging Mac

• Ensure you are connected to the hub's host port.
• Use a 20W+ USB-C power adapter for full charging speed.
  
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