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OntheGo™ Power Bank (5K) - Setup & Troubleshooting Guide

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OntheGo™ Power Bank (5K) ; Setup & Troubleshooting Guide

OntheGo™ Power Bank (5K)
Fast, compact GaN charging for all your devices ; from MacBooks to iPhones.
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GaN
Technology
Fast
Charging
USB-C
PD
Compact
Design
Features
OntheGo™ Power Bank (5K)
Fast, compact GaN charging for all your devices ; from MacBooks to iPhones.
Getting Started
Setup Guide
Get up and running in minutes.
1
Plug into wall
Connect to any standard 100-240V outlet worldwide.
2
Connect device
Use a USB-C cable from the charger to your device.
3
Verify charging
Check your device shows charging. MacBook shows a lightning bolt.
Support
Troubleshooting
Resolve the most common issues in minutes.
 Device not charging
→ Ensure the USB-C cable supports Power Delivery ; data-only cables won't charge.
→ Try a different wall outlet.
→ Check cable and ports for debris.
 Charging slower than expected
→ Using multiple ports reduces per-port wattage.
→ Use the highest-wattage port for your MacBook.
 Charger feels warm
→ Warmth is normal for GaN chargers ; they run more efficiently than traditional chargers but still generate heat.
→ Ensure airflow around the charger.
Full Instruction Manual
Complete setup guide, safety information, and technical specifications
 Download PDF

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