If your monitor shows no signal through the HDMI port on the Pro Hub Slim (ST-HUCPHSM, ST-HUCPHSS, ST-HUCPHSD), check the following.
How to fix a blank monitor on the Pro Hub Slim
- Confirm your computer's USB-C port supports video. The Pro Hub Slim sends video using DP Alt Mode, the DisplayPort signal carried over USB-C. A data-only or phone charging port will not output video.
- On Apple Silicon M1 and M2 base MacBooks, only one external display is supported, so a second screen will not appear.
- Reseat the HDMI cable at both ends, and try a different HDMI cable rated for 4K.
- Lower the monitor's resolution or refresh rate if the screen flickers or drops out.
- If your laptop has a thick case, remove the case so the Pro Hub Slim seats fully in the port.
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