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If your OntheGo Foldable Standhub isn’t detected, try these steps:

• Make sure the USB-C connector is fully seated in your computer’s port.
• Try a different USB-C/Thunderbolt port on your computer.
• Check System Information > USB (Mac) or Device Manager (Windows) to see if it appears.
• Try a different USB-C cable if yours uses one.
• Test on a different computer to see whether the issue is the hub or your computer.

If the problem continues after these steps, submit a support request.