If your Thunderbolt 4 Multimedia Pro Dock won’t power on or your connected devices aren’t recognized, try these steps:

• Make sure the included power adapter is plugged into the dock and into a wall outlet.
• Press the power button on the front of the dock. The power LED changes from white to green once the dock is connected to your computer.
• Make sure the host cable is firmly connected to your computer’s USB-C/Thunderbolt port.
• Try a different port on your computer.
• Use the included Thunderbolt 4 cable from the dock’s Host port, or another Thunderbolt 4 cable.
• On Mac, check System Information to see whether the dock appears.

If the problem continues after these steps, submit a support request.