If your Triple 4K Display Docking Station isn’t detected by your computer, try these steps:

• Make sure the included 130W power adapter is plugged into the dock’s DC port and a wall outlet. The dock turns on automatically once it has power. If it was switched off, press the power button on top of the dock.
• Make sure the USB-C connector is fully seated in your computer’s port.
• Try a different USB-C/Thunderbolt port on your computer.
• Check System Information > USB (Mac) or Device Manager (Windows) to see if it appears.
• Try a different USB-C to USB-C cable between the dock’s Host Port and your computer.
• Test on a different computer to see whether the issue is the device or your computer.

If the problem continues after these steps, submit a support request.