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If your Thunderbolt 5 CubeDock with SSD Enclosure won’t power on or your devices aren’t recognized, try these steps:

• Make sure the power adapter is connected.
• Make sure the host cable is firmly connected to your computer’s Thunderbolt port.
• Try a different Thunderbolt port on your computer.
• Try a different Thunderbolt cable.
• On Mac, check System Information to see whether the dock appears.

If the problem continues after these steps, submit a support request.