Now that you have gotten your hands on our Aluminum Type-C Pro Hub Adapter, here are a couple of helpful tips for setting up and using your new MacBook Pro companion hub.
Got a Hard Shell Laptop Case?
For an optimal fit, we recommend connecting your Pro Hub without a laptop shell case on. An attached bottom case may prohibit a proper connection to your MacBook Pro. When the adapter has been properly inserted, you will see a small light illuminate on the side of the Pro Hub.
Not All USB-C Ports Are Created the Same
The first USB-C port, nearest the HDMI, supports pass-through charging and up to 5K video output. The second USB-C port was added on primarily for data transfer purposes, not pass-through charging (iPads, MacBook Pro, etc.) and video output. However, it should be able to power smaller USB devices such as an iPhone.
Connecting HDMI Displays
When connecting an external monitor via HDMI port, we recommend using a direct HDMI to HDMI connection for best display and performance. Please note when changing video signal source, your monitor may flicker for a few seconds. Normal operation should resume within 5 seconds. Also, you may connect maximum of one external display via HDMI port and two displays through the first USB-C port.
USB Devices & External Hard Drives
With the gradual shift to universal USB-C ports, Apple laptops have eliminated standard USB-A ports from their newer MacBook/MacBook Pro models. But don't worry, you won't have to toss out your USB-A devices just yet. The Pro Hub Adapter allows you to connect your standard USB 3.0 devices and backwards compatible with USB 2.0 devices. For a stable connection, we recommend connecting only one external USB hard drive at a time. Not compatible with Apple SuperDrive.
More Troubleshooting Tips
If you are experiencing any HDMI display, Ethernet or USB connectivity issues, please follow the steps below to preform a SMC (system management controller) reset on the MacBook Pro.
#1: Completely shut down the computer.
#2: Attach the MagSafe or USB-C power adapter to your computer so you have a power source.
#3: Press the left-side Shift (⇧), Control, and Option keys, along with the power button on your keyboard all at the same time.
#4: Release all of the keyboard keys at the same time, including the power button.
#5: Turn your computer back on using the power button. You may now reconnect the Pro Hub to your MacBook Pro and plug in your other devices. Connectivity should be restored as normal.
For additional set-up information, please refer to our Quick Guide attached below. If you have any other questions, please contact us at firstname.lastname@example.org