If your R2 Bluetooth Multimedia Remote won’t pair, try these steps:

• Make sure the remote is charged (connect it via USB-C).
• Enter pairing mode by pressing and holding the Bluetooth button until the LED flashes.
• On your computer or device, open Bluetooth settings and look for the Satechi remote.
• If you’ve paired it before, forget the device, then pair again.

If the problem continues after these steps, submit a support request.