If your Thunderbolt 4 Multimedia Pro Dock won’t power on or your connected devices aren’t recognized, try these steps:

• If the dock has an external power adapter, make sure it’s plugged in.
• Make sure the host cable is firmly connected to your computer’s USB-C/Thunderbolt port.
• Try a different port on your computer.
• Try a different USB-C or Thunderbolt cable.
• On Mac, check System Information to see whether the dock appears.

If the problem continues after these steps, submit a support request.