Tracking Your Order

After placing an order on satechi.com, you will receive two emails:

1. Order Confirmation: Sent immediately with your product details, shipping method, and payment summary.
2. Shipping Confirmation: Sent once your package leaves our warehouse, including your tracking number and carrier information.

Use your tracking number on our Order Tracking Page to check the status of your shipment.

Estimated Delivery Times

Domestic (United States)

Delivery times vary by shipping method selected at checkout. Standard shipping typically takes 3 to 7 business days after the shipping confirmation email.

International

• First Class Package International: 7 to 21 business days
• USPS Commercial ePacket: 21 to 41 business days

International orders may experience additional delays due to customs clearance and inspections. These delays are outside Satechi's control.

My Package Says "Delivered" But I Don't Have It

1. Check surrounding areas, porches, side doors, and garages.
2. Check with your front desk, mailroom, or building management if applicable.
3. Look for a notice of attempted delivery from the carrier.
4. Wait 24 to 36 hours, as tracking sometimes updates before actual delivery.

If you still have not received your package after 36 hours, contact us at sales@satechi.com.

Contacting the Shipping Carrier

• USPS Domestic: 1-800-275-8777 or Track Your USPS Package
• USPS International: 1-800-222-1811

Customs Duties and Taxes

International orders may be subject to import taxes, customs duties, and VAT charged by the destination country. These charges are the responsibility of the recipient. Satechi has no control over customs fees and cannot predict what they may be. Contact your local customs office for more information.

Related Articles

• Are there shipping restrictions for certain Satechi products?
• Can I change the shipping address after placing an order?
• Can I have my order redirected to another address if my order has already been shipped?
• What countries or regions do we not ship to?
• What happens if my package gets lost or damaged during shipping?